Compared to other industries, healthcare has been slow to adopt social media to engage employees. For many, their focus has been to use social media to market services to consumers and to engage with the community. But when it comes to employees, social media is considered a “hands off” communication tool by managers who fear it will impede productivity and create a hard to manage channel for employees to complain or share sensitive information. More importantly, it’s seen as a resource drain. For most healthcare companies, social media is managed by an already strapped public relations and marketing department who are lucky if they have one staffer dedicated to pushing out Facebook posts and monitoring Twitter.
It’s time to change this thinking. Within each organization, there’s a PR army of ambassadors who are ready to share the good news about your brand. Likely, they are already doing so on their own social media properties. Why not leverage the power of this group to forward the company’s messages? Here are four steps to get you started:
Have you opened social media to your employees? If so, what’s been successful for your brand? What other tips would you add?
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